This section describes the essential skills and knowledge and their level required for this unit

Required skills

ability to communicate with and relate to a range of people from diverse social economic and cultural backgrounds and with varying physical and mental abilities

analytical skills to interpret documents such as agency and statutory forms associated with leases tenancy agreements and management agreements

application of risk management strategies associated with the rights of landlords and tenants during the terms of leases or tenancy agreements

computing skills to access agency databases send and receive emails and complete standard forms online

numeracy skills to calculate and interpret data such as rents and rent arrears

decision making and problem solving skills to analyse situations associated with implementing the terms of leases or tenancy agreements and making decisions consistent with legislative and ethical requirements

literacy skills to access and interpret a variety of texts including legislation regulations leases and tenancy agreements prepare general information papers and formal and informal letters and complete standard and statutory forms

negotiation skills to reach agreement with landlords and tenants on terms of leases and tenancy agreements

planning organising and scheduling skills to perform tasks associated with monitoring the renewal and termination of leases and tenancy agreements

research skills to identify and locate documents and information relating to the conditions of leases and tenancy agreements

Required knowledge and understanding

access to tenanted retail properties

consumer protection including

consumer protection principles relevant to leases and tenancy agreements

effect of consumer protection legislation on contracts

penalties and remedies available for breaches of consumer protection legislation

protection offered to consumers under consumer protection legislation in relation to leases or tenancy agreements

rights and obligations of estate agents under consumer protection legislation in relation to the lease of property

contracts

ethical practices associated with leases and tenancy agreements

inspecting tenanted premises

insurance for managed properties

rights and obligations of a landlord agent and tenant during lease or tenancy agreement

relevant federal and state or territory legislation and local government regulations relating to

antidiscrimination and equal employment opportunity

antimoney laundering

consumer protection fair trading and trade practices

employment and industrial relations

financial services

leasing

OHS

privacy

property management

rent including

payment

receipting banking and recording

rent arrears

rent increases

rent reviews

renewal of leases and tenancy agreements including

benefits of tenancy renewal

renewal strategies relevant to different types of property such as residential commercial industrial and rural

scheduling tenancy renewals

strategies for gaining tenancy renewals

tenancy lease and renewal patterns

risks associated with renewing and terminating leases and tenancy agreements for managed properties

leases and tenancy agreements including

condition report and disclosure statements

fixed and periodic

format of agreements

key features of the different types of leases and tenancy agreements

legal obligations of agent landlord and tenant

rents security deposits and bond moneys

termination of leases and tenancy agreements including

relevant documentation

rents security deposits and bond moneys

rights of landlords and tenants

trust accounts

Overview of assessment

This unit of competency could be assessed through case studies and practical demonstration of monitoring and managing a lease or tenancy agreement including the renewal and termination of a lease or tenancy agreement Targeted written including alternative formats where necessary or verbal questioning to assess the candidates underpinning knowledge would provide additional supporting evidence of competence The demonstration and questioning would include collecting evidence of the candidates knowledge and application of ethical standards and relevant federal and state or territory legislation and regulations This assessment may be carried out in a simulated or workplace environment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

A person who demonstrates competency in this unit must be able to provide evidence of

implementing the conditions of leases and tenancy agreements including conducting inspections preparing condition reports collecting rents monitoring rent arrears and implementing rent reviews and increases in line with agency practice ethical standards and legislative requirements

knowledge of agency practice ethical standards and legislative requirements associated with monitoring and managing properties during the term of a lease or tenancy agreement and the renewal or termination of leases and tenancy agreements

knowledge of rights and duties of tenants and landlords or agents with regard to the termination of leases and tenancy agreements

knowledge of the rights and duties of landlords and tenants with regard to the renewal of leases and tenancy agreements

managing the termination of leases and tenancy agreements on behalf of landlords

planning and managing the renewal of leases and tenancy agreements

responding to requests from tenants and landlords

responding to the termination of leases or tenancy agreements initiated by tenant

Context of and specific resources for assessment

Resource implications for assessment include

access to suitable simulated or real opportunities and resources to demonstrate competence

assessment instruments that may include personal planner and assessment record book

access to a registered provider of assessment services

Where applicable physical resources should include equipment modified for people with disabilities

Access must be provided to appropriate learning andor assessment support when required

Assessment processes and techniques must be culturally appropriate and appropriate to the language and literacy capacity of the candidate and the work being performed

Validity and sufficiency of evidence require that

competency will need to be demonstrated over a period of time reflecting the scope of the role and the practical requirements of the workplace

where the assessment is part of a structured learning experience the evidence collected must relate to a number of performances assessed at different points in time and separated by further learning and practice with a decision of competence only taken at the point when the assessor has complete confidence in the persons competence

all assessment that is part of a structured learning experience must include a combination of direct indirect and supplementary evidence

where assessment is for the purpose of recognition RCCRPL the evidence provided will need to be current and show that it represents competency demonstrated over a period of time

assessment can be through simulated projectbased activity and must include evidence relating to each of the elements in this unit

In all cases where practical assessment is used it will be combined with targeted questioning to assess the underpinning knowledge Questioning will be undertaken in such a manner as is appropriate to the language and literacy levels of the candidate and any cultural issues that may affect responses to the questions and will reflect the requirements of the competency and the work being performed

Rights and duties of tenants and landlords or agents may include:

Legislative requirements may include:

Strategies for collection of rental arrears may include:

Rent increases and reviews may include:

Enquiries from tenants and landlords may be received through:

Appropriate rapport relates to use of techniques that:

Appropriate people may include:

Agency renewal patterns for leases and tenancy agreements may include:

Lease and tenancy agreement expiries are scheduled may refer to:

Parties may include:

Effective interpersonal communication techniques may include:

Negotiation skills may include:

Entitlement to retain part or all of security deposit or bond money may include: